Politique de remboursement

Returns, Refunds and Exchange Policy

DUE TO THE NATURE OF BUSINESS, WE HAVE A NO REFUND POLICY.
But If you do receive a products with a fault we will accept to exchange the item, within 14 days of purchase. This means that all returnable products are unused and proof of fault for hygiene purposes.

 Please ensure that you have read all of the product information before making a purchase. We are also available to assist you with making a decision on which product is best for your need before purchasing.

PLEASE NOTE:

ALL ITEMS PURCHASED DURING SALES OR WITH OUR DISCOUNT CODES ARE CONSIDERED FINAL SALES! REFUNDS WILL NOT BE PERMITTED.
PLEASE ENSURE YOU HAVE READ THROUGH OUR SHIPPING POLICY TO SEE PROCESSING TIMES.
SHIPPING DELAYS ARE STILL OCCURRING DUE TO COVID-19 SO PLEASE ALLOW ANY EXTRA DELIVERY TIME DUE TO THIS AS WE ARE NOT PERMITTED TO REFUND YOU FOR ANY DELAYS ONLY IF THE ITEM HAS BEEN LOST DUE TO THE CURRENT PANDEMIC. 
ANY ITEMS THAT HAVE BEEN TRIED ON OR  UNSEALED WE CANNOT EXCHANGE or REFUND DUE TO HYGIENE AND NATURE OF BUSINESS.

For further enquiries, please contact our team:

WhatsApp: +44 7465630797

Email: vlcosmetics21@gmail.com

Facebook and Instagram: @vlcosmetics21